Lessons From 2020: How Behavioral Health Organizations Can Adapt in 2021


Wednesday, January 27, 2021
1 hour

In 2020, healthcare entities were pushed to adjust and innovate in light of the coronavirus, including healthcare technology partners like Relias. Behavioral health organizations, in particular, faced the challenges of balancing an increased demand for services alongside changes in service delivery models and impacts on direct care workers. These organizations also struggled to remain sustainable while navigating real-time performance expectations due to healthcare reform in many states. The need for agility in decision making and execution has never been greater.  

In this webinar, Relias experts will provide their unique perspective on the past year and discuss their own shifts in strategy and agile execution. Relias will share lessons learned from the field and from within our own organization, and offer tips for how behavioral health agencies might apply these lessons in their own settings.  

Join us as we share: 

  • 2020’s key events in behavioral health
  • Lessons learned from key customers on strategies for agility and innovation
  • Relias’ own tactical steps for sustainability both for itself and for its customers 
  • Why a data-driven and customer-obsessed approach is critical to navigating the future

Dr. Rola Aamar, Ph.D.

Senior Consultant, Clinical Effectiveness

Dr. Rola Aamar is currently the clinical effectiveness consultant at Relias for population health, bringing her clinical and operational knowledge of integrated care, clinical research, and behavioral healthcare to support client use of population performance data to improve clinical performance and patient health outcomes. In this role, she provides clinically-informed, data-driven consulting to clients to promote performance improvement. Prior to joining Relias, Dr. Aamar began her career as a behavioral health clinician in integrated care working with multidisciplinary healthcare teams to develop comprehensive treatment programs for comorbid chronic health and mental health conditions. Dr. Aamar completed her Ph.D. at Texas Tech University, where she focused her clinical research on the importance of treatment alliance between patients and healthcare providers to address treatment attrition and adherence to treatment recommendations. Prior to Relias, she developed and managed integrated care programs in primary care clinics, specialty clinics, community health centers, schools, and hospitals.

Melissa Lewis-Stoner, MSW, LCSW-C

VP, Product Management

Ms. Lewis-Stoner is currently the Vice President of Product Management for Health & Human Services at Relias. She is a licensed clinical social worker with more than 25 years of behavioral and public health experience. Prior to joining Relias, Melissa served as a Client Advisor for a behavioral health analytics company. She has also served in a variety of leadership roles including overseeing public health policy and planning and integrated care programs. Melissa began her career as clinician working in outpatient behavioral health and forensic social work programs. She received her Master of Social Work degree from the University of Pittsburgh.

Abel Wright

Software Engineering Manager

Abel Wright, Software Engineering Manager, has been using data science to learn from healthcare data since 2008. He specializes in machine learning, risk modeling, and researching health system outcomes. Mr. Wright graduated magna cum laude with a bachelor’s degree in Mathematics with a minor in Computer Science from Franklin Pierce University and received his MS degree in Applied Mathematics with a concentration in Computational Mathematics from the North Carolina State University.