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Taking Care of DSPs: 6 Strategies for Promoting Resilience


Wednesday, May 5, 2021
1 hour

Direct support professionals (DSPs) have faced increased stress in their roles serving people with intellectual and developmental disabilities (IDD) during the coronavirus pandemic. While DSPs are always dedicated to keeping the people they serve safe, they also must protect their own physical and mental health amid the added pressures brought on by COVID-19.

How can organizations, including executives and supervisors, help DSPs overcome traumatic stress brought on by the pandemic and build resilience?

Join us Wednesday, May 5, 2021 at 2 PM ET to hear Relias experts Arlene Bridges and Nellie Galindo share strategies for promoting resilience in your DSPs. During the webinar, you’ll learn:

  • The six strategies for promoting resilience in your DSPs
  • Why a strong supervisor-supervisee relationship is critical for creating a safe space for staff
  • Ways to help staff maintain a healthy work-life balance
  • How ongoing training not only improves knowledge but confidence in care delivery
  • The importance of building a resilient organization

Arlene Bridges

Senior Product Manager IDD/ABA | Relias

Arlene holds well over a decade of experience in IDD services. She has served in clinical coordination and oversight of IDD services, as well as Administration. She has experience in managing contracts and billable services with MCO’s and other payers, overseeing Quality Improvement processes, working with CQL accreditation requirements, and direct responsibility in leading teams with more than 150 employees rolling up to her direct supervision. She has also served on the board of the NC Provider Association over the last several years.

Nellie Galindo, MSW, MPH

Product Marketing Manager HHS | Relias

Nellie Galindo, MSW, MSPH, received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Nellie has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services.